Software & apps · Practice guide

Make supporting evidence easy to understand

Illustrative situation

An audit preparation folder contains many screenshots but no clear connection to the questions they support. A folder of screenshots creates work when nobody knows what each image demonstrates. Evidence becomes useful when it answers a particular question and has enough context for someone else to review it later.

Healthcare scheduling software, planning board and organised folders in a blue, white and orange office.
Choose software around the work your team needs to do.

What this means for your practice

Organise evidence around a defined task or requirement and keep its context. A filename alone rarely explains when a screenshot was taken or what it demonstrates.

An example to discuss with your team

Replace an attachment; retain enough history to explain which evidence was reviewed.

Healthcare software workflow connecting task cards, a checklist and a database.
Map the work and the information it depends on.
Healthcare software testing with normal paths and a separate exception route.
Test the exceptions as well as the normal workflow.

What to ask before you choose

Ask to follow an attachment from upload to review. Could a colleague explain its date, scope and purpose? Replace it and check which version was accepted. The responsible lead should decide access and retention; a descriptive filename alone will not resolve those decisions.

Add the context a future reviewer needs

For each item, explain the question it supports, when it was created and what part of the practice or system it relates to. A screenshot of a setting may need a short description of what was being checked; a document may need its version and the reason it was selected. Keep that explanation close to the file.

Ask a colleague who was not involved in collecting the material to follow one example. Can they tell why it is relevant and whether it covers the task under review? If not, improve the description before adding more attachments. When evidence is replaced, distinguish the new item from the one a reviewer previously accepted. Do not imply that an old decision automatically applies to a changed file. Have the responsible lead decide who can access the material and how long it should be kept. The library should make authorised review easier without becoming an indiscriminate collection of screenshots and records.

How to check the result

Review evidence that does not explain what it covers or which task it supports, and ask its owner to add the missing context.

Turn reading into a next step

Your action checklist

Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.

Checks to discuss

Record what you know, what is still missing and the answer you need from your team or supplier.

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Further reading

These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.

Related guides

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