What to change
Map the scope of the rollback before relying on it. Deployment history may restore a package while leaving environment settings, external services or account changes untouched. Ask the supplier to list those dependencies and decide which need a separate reversal. Rehearse a harmless configuration mismatch in a safe environment, then test the full public behaviour. The acceptance evidence should show compatibility across the restored pieces, not merely that older files are visible.
A worked example
Illustrative example
Illustrative test: An earlier page version is checked with both the current and required compatible receiving-service setting. An older page package may be restored while an external receiving-service address remains set for the newer incompatible version. The supplier lists that setting outside the package and demonstrates the compatible combination in a safe rehearsal. Your acceptance test follows the full affected action, not just the visible page. The recovery notes explain which separate setting needs attention, so an operator does not assume a platform Restore button reversed every associated change.
What this means for your practice
Restoring an older website package may leave newer settings or external services unchanged. That mismatch can keep a fault alive even though the old pages are visible again. Ask your supplier to list what the rollback restores and what it does not. Identify any changed destination, account setting or integration that needs a separate reversal or compatibility check. Rehearse a harmless example in a safe environment and review the full public behaviour. The practice needs a working combination of parts, not simply an earlier date in the deployment history. Keep the dependencies with the recovery instructions so an emergency operator knows which checks remain after pressing Restore.
How to check the result
The restored service works across all relevant dependencies.
A mistake to avoid
A platform rollback button does not necessarily reverse every associated change.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
Need help with this?
Tell us what is getting in the way. Kay & Co. can help you understand the options and turn the next step into something that works for your practice.
Explore support & operations services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.