What to change
Define the user-visible transition that deserves a count. Framework redraws, state updates and genuine reopenings are different occurrences, even if they share code. Ask the developer to compare one opening, a harmless internal update and a close-and-reopen sequence. The report should then reflect the agreed meaning consistently. Keep the test focused on observed event counts so the owner can accept the result without needing to understand the framework lifecycle.
A worked example
Illustrative example
Illustrative test: One opening plus two internal redraws remains one opening event; reopening adds another. A help widget opens once, updates its internal list twice and then closes. The report should not call all three displays separate openings if its definition concerns the visitor opening the panel. The supplier compares that sequence with a deliberate close-and-reopen. Your practice reviews the visible actions and expected counts together, allowing a meaningful reopening to remain measured while technical redraws stop inflating the same headline.
What this means for your practice
A booking or help panel can update internally while remaining open. If each update records another Opened event, the report exaggerates engagement. Define the visible action you want to measure, then ask the supplier to compare three cases: opening once, changing something inside the open panel, and closing then reopening it. The practice can judge that distinction without understanding the software framework. The final count should follow the agreed user action consistently. Suppressing every later event is not necessarily the answer, because a genuine reopening may matter to the question being measured. Keep the definition with the report so future changes preserve its meaning.
How to check the result
Counts correspond to the defined visible transitions across the comparison cases.
A mistake to avoid
Suppressing every later event can hide legitimate repeated interaction.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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