What to change
Ask your supplier to give actions such as View or Edit enough row context to distinguish their targets without making every label unnecessarily long.
A worked example
Illustrative example
A View action is identified as View reception contact request, using the row's appropriate public or test identifier so it can be distinguished from neighbouring actions.
Why this matters to your practice
Repeated View or Edit buttons need enough context to identify the item they affect. This matters when a person navigates directly among controls rather than reading every row first. Ask your supplier to demonstrate the spoken action names on a table with several similar entries. The practice should confirm that the identifying detail is meaningful to the intended user. Avoid long labels containing every cell; a concise name that distinguishes the target is usually easier to follow.
A practical review example
A table may offer an Edit button for each practice location. A visitor navigating directly among buttons should hear which location each action affects. Ask your supplier to demonstrate the names with several similar entries and compare them with the visible row labels. Your team should choose a useful identifying detail. Avoid requiring the entire row to be read every time, while ensuring the action does not rely only on a temporary row number that changes after sorting or filtering.
How to check the result
Accept when each repeated action has an unambiguous target and opening one never affects a different row.
A mistake to avoid
Identifying an item only by its visual row number becomes unreliable when sorting, filtering or moving between result pages changes its position.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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