What to change
Ask your supplier to explain any necessary time limit, make the warning noticeable and demonstrate a working continuation route where the product supports it.
A worked example
Illustrative example
A portal warning offers Continue session and explains what happens if it expires. Activating it returns the visitor to the unfinished question with their input intact.
Why this matters to your practice
A session warning should give someone a realistic opportunity to continue, especially if they are reading carefully or using spoken navigation. Ask your supplier to demonstrate the warning during an unfinished task, then follow both the continue and expiry routes. The message should explain what work is affected and what the available action does. Your practice should understand any necessary time limit, while the supplier verifies that continuing actually extends the intended session rather than merely hiding the warning.
A practical review example
A portal session may approach expiry while someone is reading a long instruction or listening to the form. Ask your supplier to trigger the warning during a fictional unfinished task and show its message through keyboard and spoken navigation. The person should understand what work is affected and what Continue session actually does. Test expiry separately and compare the result with the warning's promise. A countdown graphic alone communicates urgency without necessarily explaining the consequence or giving a practical chance to keep working.
How to check the result
Accept when the warning can be discovered and acted on, and both extension and expiry follow the described behaviour.
A mistake to avoid
A countdown graphic alone may convey urgency without telling the visitor what they can do or which work will be affected.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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