The Kay & Co. resource library

Planning, costs & suppliers

Explain what your practice needs, compare quotes fairly and know what your supplier will deliver.

A useful starting point

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Planning, costs & suppliers Guide

How to compare quotes for a healthcare app

Two app quotes can look very different because the suppliers are pricing different things. A useful comparison starts with what patients or staff need to…

The complete list

All planning, costs & suppliers resources

Showing 1–24 of 31 resources, ordered by title.

Planning, costs & suppliers Planning worksheet

Check exported records are usable by the next team

A departing software supplier provides a data export that opens successfully but omits important relationships and uses undocumented identifiers. An export…

Planning, costs & suppliers Planning worksheet

Find the agreed contract and its amendments

Teams use different copies of a supplier agreement and cannot identify which amendment applies. A newer filename does not necessarily mean a newer…

Planning, costs & suppliers Guide

Finding out what patients need from your website

Watching someone try to use your website often tells you more than asking whether they like its appearance. Research should help you discover where people…

Planning, costs & suppliers Guide

How to compare quotes for a healthcare app

Two app quotes can look very different because the suppliers are pricing different things. A useful comparison starts with what patients or staff need to…

Planning, costs & suppliers Planning worksheet

Review supplier access when the work ends

A supplier finishes its work, but its team members remain on several administrative accounts because access was granted through different systems. Access…

Planning, costs & suppliers Planning worksheet

Review support results beyond closed-ticket counts

A monthly support report counts closed tickets but does not show repeat faults, ageing work or missed updates. High activity may conceal unresolved service…

Planning, costs & suppliers Planning worksheet

Set support priorities around business impact

Every ticket is labelled urgent, from a punctuation correction to a broken enquiry form. The queue no longer reflects business impact. If every request is…