What this means for your practice
Agree the current answer with the people responsible and link supporting pages to it. Keep useful local information while clearly retiring instructions that conflict with the agreed process.
An example to discuss with your team
Follow an old link after consolidation; the reader should reach or identify the current answer.
What to ask before you choose
Trace links to two conflicting sample answers before consolidation. Agree current wording with their owners and explain old links. Someone following a saved bookmark should reach or identify the current answer. Check for copied instructions afterwards so the conflict does not immediately reappear.
Resolve the disagreement before joining the pages
List the competing instructions and ask their owners why they differ. Some differences may be outdated copies; others may reflect a legitimate local arrangement. Agree the current shared answer before editing links, and make any local exception explicit so consolidation does not remove useful context.
Choose one place for the agreed procedure and link supporting pages to it where appropriate. Follow old bookmarks, search results and links in staff templates to see what colleagues encounter. A retired page should help them identify the current answer rather than leaving them with a dead end or an unexplained disappearance. Tell the teams affected what changed and who owns future updates. After the initial tidy-up, look for newly copied instructions that could start the same drift again. If staff keep making copies, ask why: they may need a shorter summary or easier access. Solve that practical need while keeping the relationship to the current approved guidance clear.
How to check the result
Track conflicting copies found after the consolidation.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
Need help with this?
Tell us what is getting in the way. Kay & Co. can help you understand the options and turn the next step into something that works for your practice.
Explore software & apps services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.