What this means for your practice
Design the application around the hiring process and approved collection requirements. Explain requested information clearly and offer an appropriate contact route for application difficulties.
An example to discuss with your team
Submit a fictional application with an unsupported attachment; the error should explain how to recover.
What to ask before you choose
Try a fictional application with an unsupported file. Can the candidate understand the problem and recover without starting again? Recruitment should define what is needed for the next decision. Keep optional information clearly labelled and give candidates an appropriate assistance route.
Check the form from the candidate's side
Give a test participant the role description and ask them to complete a made-up application without help. Watch where they pause, especially around required documents and unfamiliar questions. Explain file formats and size limits before someone reaches an error. If they need to replace an attachment, keep the rest of the application intact where the design allows it.
Ask recruitment to identify the information needed for its next step and who approves requests for additional details. The form should support that process without collecting information simply because a template includes the question. Agree an appropriate route for someone who cannot use the form or needs assistance. Check the confirmation too: it should explain that the application has arrived and describe the agreed next step without implying a recruitment decision. Review repeated requests for clarification with the team after launch. They can reveal a confusing question, a missing instruction or an attachment requirement that candidates cannot reasonably interpret.
How to check the result
Measure incomplete submissions and repeated requests for missing information.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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