What to change
Confirm where the successful deployment was actually attached. Ask the hosting owner to distinguish the preview address, deployment address and public custom website domain, then test the public destination directly. Compare a harmless revision marker or known changed content to establish which release visitors receive. The acceptance record should name the website domain that was verified, avoiding an ambiguous green status that proves only that some environment accepted the files.
A worked example
Illustrative example
Illustrative test: A reviewed text change appears on the actual public domain, not only the deployment preview. The hosting dashboard may show a successful deployment at a temporary address while the practice's custom domain still points to yesterday's version. A known harmless text change distinguishes them. The hosting owner corrects the connection and the reviewer checks the public domain in a fresh session. The release record names that website domain explicitly, making clear that the confirmed outcome concerns visitors rather than merely a successful upload somewhere.
What this means for your practice
A hosting dashboard may report a successful upload to a preview or deployment address while the practice's main domain still serves the previous version. Ask the hosting owner to connect those locations explicitly. Then open the real public address in a fresh session and look for an agreed visible change or safe version marker. Keep the verified website domain in the release record so Success has a clear meaning. Your practice should not need to infer the live result from a green status in an unfamiliar control panel. The upload, the domain connection and the visitor-facing version are related steps that still need to agree.
How to check the result
The hosting status and visitor-facing release agree.
A mistake to avoid
A successful upload does not prove the main website domain serves that upload.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
Need help with this?
Tell us what is getting in the way. Kay & Co. can help you understand the options and turn the next step into something that works for your practice.
Explore support & operations services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.