What to change
Define restoration acceptance around representative public tasks and route families. Include nested guides, important downloads and dependencies that differ from the homepage. Compare the restored inventory with the expected version so absence is not mistaken for a deliberate retirement. The practice should receive a clear list of what was checked and what remains unverified. This makes the recovery claim proportionate to actual evidence instead of relying on the most convenient page.
A worked example
Illustrative example
Illustrative test: The homepage, a nested guide and an important download are opened independently. A recovery team may open the homepage successfully while an important nested guide and downloadable leaflet remain absent. The pre-agreed sample catches both. The supplier compares the restored inventory with the target version and corrects missing resources before claiming the broader scope is recovered. Your closure record lists the checked routes and remaining uncertainty, so a convenient front-page demonstration does not stand for the entire website.
What this means for your practice
A restored homepage can create a false sense that the whole website is back. Important guides, downloads or external dependencies may still be missing. Decide the representative public tasks before the drill and compare the restored inventory with the intended version. Include a nested article and a direct file link alongside the front page. The practice should receive a clear account of what was checked and what remains unverified. This also prevents a missing file being mistaken for an intentional withdrawal. Declare recovery in proportion to the evidence, rather than letting the easiest page to open stand for every part of the service.
How to check the result
The declared restored scope matches the routes and assets actually validated.
A mistake to avoid
One successful page is insufficient evidence that the full website is usable.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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