What to change
Ask your supplier to make the words beside a checkbox or choice button work as part of that choice, with a clear indication of what was selected.
A worked example
Illustrative example
For a contact preference question, pressing anywhere on the words Email me selects email. Pressing an adjacent explanation link opens that explanation instead.
Why this matters to your practice
A visitor should not need a steady hand to choose how your practice contacts them. The wording beside a choice is usually easier to tap than the little circle itself. In your brief, name the complete answer as the target: Telephone, Email or whichever options you offer. Have a colleague try it naturally without instructions. Repeated tapping, uncertainty about whether a choice registered, or accidental selection of the next answer are reasons to ask for a revision.
How to check the result
Accept when the label and small visual control act as one predictable target, while any separate link retains its own behaviour.
A mistake to avoid
Do not enlarge the target by placing an invisible layer over neighbouring options or their help links.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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