What to change
Ask the supplier to link each error message to the relevant question, so the visitor can correct it immediately without losing other answers.
A worked example
Illustrative example
A summary item for a missing telephone number moves to the telephone field, where the same explanation appears beside the input.
Why this matters to your practice
A correction list is helpful only if it leads somewhere useful. Someone who has already spent time on an enquiry should not need to search every question to discover what went wrong. In your approval demonstration, ask the supplier to make several ordinary mistakes, then follow each message back to its question. The practice's role is to judge whether the wording tells a visitor what to change. The supplier should handle the movement and technical connection between message and field.
How to check the result
Accept when every error has a working destination and the visitor can correct mistakes in any order without losing valid answers.
A mistake to avoid
Scrolling to a question without moving keyboard focus can leave the next keystroke operating an unrelated control.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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