What to change
Assign approval according to the fact being changed, using the practice's established responsibilities. Keep ordinary editorial polishing distinct from changing the service described.
A worked example
Illustrative example
A receptionist reports a changed arrival desk. The local premises owner confirms the route, then the editor updates both the location page and the printable arrival sheet.
Put it into practice
Agree who supplies the fact, who checks it and who updates the page. Keep those responsibilities proportionate to the change. Ask for a simple example of the process so urgent corrections do not wait for someone to interpret a complicated approval chart.
Provide a named backup for routine factual corrections. A clear process should still work when the usual approver is away, particularly for details such as a changed entrance or contact number.
What to agree before publishing
Agree approval according to the fact being changed. Reception may confirm a new public telephone number, while appointment instructions need the relevant service lead. The editor should know whom to ask and where the approved wording is recorded. Use a fictional correction to demonstrate the route, including what happens if the usual colleague is away. A workable process makes accurate updates easier; it should not turn a simple entrance correction into an indefinite wait for several unrelated people.
How to check the result
A factual edit has a responsible basis and reaches the related patient-facing content.
A mistake to avoid
Do not mistake an editor's ability to publish for authority to define a fee, clinical scope or booking rule.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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