What to change
Review each fee together with its inclusion and payment explanation. Have a competent reviewer check the whole decision a patient is making, not just currencies or numeric formatting.
A worked example
Illustrative example
A consultation fee includes the appointment but not an additional third-party report. Both language versions explain this distinction beside the amount and direct report questions to the same billing route.
Put it into practice
Ask the service team to review a plain account of the translated meaning. A reader should be able to compare the same appointment in either language without one version appearing to offer more for the price.
Keep currency labels and any branch name attached to the amount during layout changes. Clear translated prose cannot compensate for a price table that visually associates the figure with the wrong service.
What to agree before publishing
Use the same service and price example when reviewing each language. Ask the reviewer to identify what is included, what may cost extra and when a more specific amount is discussed. This exposes meaning lost in a shortened caption or table note. The billing team should settle the original arrangement before translation begins. Clear translated wording cannot repair an uncertain offer, and a correctly copied amount is not enough if the nearby description makes the appointment appear to include more.
How to check the result
A patient reading either language can identify the same cost boundary before booking.
A mistake to avoid
Do not treat numeric agreement as proof that a price translation is complete or accurate.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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