What to change
Inventory resources by where they are stored and controlled, not by whether they appear on the same website. Ask the supplier to trace representative public downloads and identify their recovery source. Confirm the organisation can access that source independently of the failed service or departed supplier. A drill should restore or reconnect a harmless sample document, making clear which parts of the public experience depend on separate recovery procedures.
A worked example
Illustrative example
Illustrative test: A restored guide's public document link resolves to the intended recoverable file. A restored guide may contain a download link to a separate file service that was never included in the website archive. The supplier traces that storage owner and demonstrates recovery of a harmless sample file through its own procedure. Your plan records the separate access and backup dependency. The page and document can then be reviewed together, establishing a usable visitor journey rather than a restored page with an unrecoverable link.
What this means for your practice
A website backup may contain page code while important leaflets live in a separate storage service. Trace representative public downloads to their actual home and ask who controls their backup and recovery. The practice should be able to reach that source independently of a failed host or departing supplier. Include a harmless sample file in the restoration exercise, either restoring or reconnecting it through the documented route. This makes the dependency visible before a real incident. A repository or website archive should not be described as complete merely because the page containing the download link was backed up; the linked file needs its own verified recovery arrangement.
How to check the result
The recovery plan covers both page code and essential externally stored assets.
A mistake to avoid
A repository backup does not necessarily contain every file the website links to.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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