What this means for your practice
Convert findings into owned changes with due dates and verification evidence. Re-test the specific weakness after correction before marking the action complete.
An example to discuss with your team
Select one previous exercise finding and trace it from observation through implementation to a successful repeat check.


How to review the arrangement
Choose a previous fictional finding and trace it through implementation to a repeat check. Does the evidence show the weakness was addressed? Ask the supplier to keep overdue actions and recurring findings visible. Marking an action complete should reflect the verified improvement, not simply the existence of a response in the report.
Close the finding only after checking the corrected weakness
Turn each useful exercise finding into a specific change with a responsible owner, expected result and review point. Keep the original observation attached so a later reviewer understands the problem being addressed. A recommendation to improve documentation is too broad unless it identifies which missing instruction prevented progress and how the corrected version will be tested.
Ask the owner to demonstrate the relevant step again after making the change. The evidence should show that the weakness was addressed, not merely that a new document or ticket exists. Record remaining limitations and any work dependent on another team. Review overdue actions and findings that reappear after being marked complete; both may reveal unclear acceptance or unresolved dependencies. This keeps the exercise connected to practical improvement and gives the next rehearsal a more useful starting point than repeating familiar observations with a fresh date on the report.
How to check the result
Track overdue recovery improvements and findings that recur after being marked complete.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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