What to change
Downloads often live outside the page-routing inventory, even though people save and share their addresses. Ask the migration supplier to include files referenced by public pages and known external materials. For each important file, confirm whether the organisation is retaining it, replacing it or deliberately withdrawing it. Test the direct file address and its expected content, rather than assuming the containing article's successful move covers it.
A worked example
Illustrative example
Illustrative test: Open a saved public document link from an earlier patient information pack. A visitor may open a leaflet from an information pack saved before the redesign. Although the new location page works, the old direct file link fails. The practice approves a genuinely equivalent current leaflet and includes that file route in the move plan. The supplier tests the old saved address directly. Reception then has a clear explanation of what the visitor should now receive, rather than discovering the omission through repeated enquiries.
What this means for your practice
A redesign can preserve every webpage while breaking saved leaflet links. Downloads have their own addresses and may appear in emails, printed packs or external directories. Ask your supplier to include them in the move inventory. The content owner should decide whether each important file stays available, has a relevant replacement or is deliberately withdrawn. Test the direct file link from an old material, not only the page that once linked to it. This helps protect the practical information people may have saved for later. Keep a record of the decision and replacement so reception can explain the new route if someone asks about an older document.
How to check the result
The file remains available or reaches an approved relevant replacement.
A mistake to avoid
An article redirect does not automatically repair every file linked from it.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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