What to change
A loop usually means two routing decisions undo each other, such as competing website domain or slash preferences. Ask the technical owner to capture the repeating sequence and identify the exact rules involved. Use a narrow test set containing the affected directory, a working sibling and both common address variants. Acceptance should prove that the loop is gone without broadening the change into unrelated site routes.
A worked example
Illustrative example
Illustrative test: Visit the directory with and without the observed trailing slash. A directory might alternate between addresses with and without a final slash because the host and application each enforce a different preference. The supplier identifies the two rules and corrects the disagreement. Your acceptance sample includes both variants, a nested guide and a working neighbouring directory. This shows that the loop is resolved where reported without relying on a browser refresh or changing unrelated routes merely to make one test pass.
What this means for your practice
If a directory repeatedly changes address without opening, two routing rules may be undoing one another. Your supplier may call this a redirect loop. Give them the exact failing address and a nearby section that still works. Ask for a targeted explanation and correction, rather than repeated requests for visitors to refresh their browsers. Include common address variations in the demonstration, such as the version with a final slash. Your team should approve the result by following those routes and reading the intended section. The supplier should check the technical rules and confirm that repairing this directory has not changed the behaviour of working parts of the site.
How to check the result
Both variants resolve predictably and no repeated loop remains.
A mistake to avoid
Refreshing the browser cannot resolve contradictory server instructions.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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