What to change
A successful status means that a response was delivered, not that the approved article was included. Ask the developer to compare the public response with the approved heading and main paragraphs. This separates a publication defect from a search problem. Capture the missing content before requesting a fix, and require the same comparison after release so the issue cannot be closed with a screenshot of the editor.
A worked example
Illustrative example
Illustrative test: Check an existing working guide and the failing guide using identical requests. For instance, a newly approved fees explanation appears complete in the editor, while its public address displays only the header and footer. A manager records the missing heading and two opening sentences rather than reporting a vague search problem. The supplier traces publication and republishes the missing content. Acceptance means those same sentences are visible at the public address, with the expected route onwards to contact information.
What this means for your practice
A green publication message can mean that the website delivered a page without proving that it delivered the article. Visitors may see a header and menu but none of the information your team approved. Before discussing search visibility, open the public address outside the editor and compare its heading and paragraphs with the approved draft. Give the supplier a specific example of what is missing. Ask them to correct publication first, then repeat that comparison on the live site. A screenshot from their editing screen does not demonstrate the reader's experience. This distinction helps avoid spending time requesting search updates for a guide whose content has not actually reached the public website.
How to check the result
The released response contains the expected main content, not only the navigation.
A mistake to avoid
Repeated indexing requests cannot repair missing page content.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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