What to change
Ask the supplier to demonstrate browser-filled contact details using fictional information, including a form completed on another person's behalf.
A worked example
Illustrative example
A carer enters their own email while a separate patient name stays untouched. The interface clearly shows whose information belongs in each section.
Why this matters to your practice
Many visitors expect their phone to fill in familiar contact details. That convenience becomes a problem when an enquiry is made on somebody else's behalf. Make the ownership of each answer explicit: Your name and Patient name mean different things. Ask reception to review those labels before your supplier adjusts the form. The finished page should make it easy to notice and correct an unwanted saved value before sending, including when a family shares a device.
A practical review example
Someone helping a family member may have their own contact details saved on the device. The website should not quietly place those details into questions about the patient. Review a fictional enquiry with two clearly different names and addresses, then ask the supplier to show what reception receives. The visitor should be able to review and correct every answer. Convenience is valuable only when it preserves the distinction between the person attending and the person arranging contact.
How to check the result
Accept when autofill fills the intended person and field, remains editable, and creates no unexplained answer checking failure on submission.
A mistake to avoid
Testing only with empty browser profiles misses the experience of visitors whose devices already store their contact details.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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