What to change
Ask your supplier to make each repeated card link identify the guide or service it opens when read aloud, while keeping its wording clear on screen.
A worked example
Illustrative example
A resource card's link is announced as Read more about keyboard navigation, while its visible action remains concise and its heading supplies context.


Why this matters to your practice
A page full of identical Read more links gives little guidance when those links are heard as a list. Each should identify the service or article it opens. Ask your supplier to demonstrate the spoken names, and compare them with the visible card headings. Concise wording is still possible: Read more about appointment enquiries supplies context without reading the whole card. Visitors using both magnification and spoken controls should recognise the same destination through either route.
How to check the result
Accept when users can choose the intended card from a list of links and nested actions do not create duplicate or conflicting destinations.
A mistake to avoid
Adding hidden words that do not match the visible title can confuse people using both speech commands and screen magnification.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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