Websites & patient experience · Practical guide

Give repeated Read more links a recognisable destination

A collection of cards may end with identical Read more links. In a screen reader's links list, visitors cannot distinguish which service or resource each one opens.

Healthcare website and appointment calendar displayed on devices at an empty clinic reception.
Make the website useful for the people who use your practice.

What to change

Ask your supplier to make each repeated card link identify the guide or service it opens when read aloud, while keeping its wording clear on screen.

A worked example

Illustrative example

A resource card's link is announced as Read more about keyboard navigation, while its visible action remains concise and its heading supplies context.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.

Why this matters to your practice

A page full of identical Read more links gives little guidance when those links are heard as a list. Each should identify the service or article it opens. Ask your supplier to demonstrate the spoken names, and compare them with the visible card headings. Concise wording is still possible: Read more about appointment enquiries supplies context without reading the whole card. Visitors using both magnification and spoken controls should recognise the same destination through either route.

How to check the result

Accept when users can choose the intended card from a list of links and nested actions do not create duplicate or conflicting destinations.

A mistake to avoid

Adding hidden words that do not match the visible title can confuse people using both speech commands and screen magnification.

Turn reading into a next step

Your action checklist

Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.

Checks to discuss

Record what you know, what is still missing and the answer you need from your team or supplier.

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Further reading

These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.

Related guides

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