Keep each form question connected to its choices

What to change

Ask the supplier to make every set of answers clearly belong to its question, both on screen and when the form is read aloud by software.

A worked example

Illustrative example

Two questions ask whether email contact is acceptable and whether a return call is preferred. Hearing No includes enough context to distinguish the questions.

Healthcare website design showing connected desktop and mobile service and enquiry layouts. — Make the service and next step clear on every screen.

Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form. — Review keyboard access, contrast and understandable form fields.

Why this matters to your practice

A page may look neatly grouped while sounding confusing when read aloud by screen-reading software. This software lets people listen to and navigate a page instead of relying on its appearance. Your supplier should demonstrate the actual questions and answers together. As the practice owner, listen for meaning: could someone distinguish permission to email from a preference for a callback? You do not need to choose the coding method, but you can recognise an ambiguous question.

How to check the result

Accept when someone navigating directly among form controls can identify the question, available answers and current choice for every group.

A mistake to avoid

Repeating the complete question inside every answer can become noisy; ask the supplier to use an appropriate grouping pattern.

Turn reading into a next step

Your action checklist

Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.

Checks to discussFind a form with two adjacent choice questions. Tab through it and listen with a screen reader to determine whether each answer is presented in context.Enlarge the page and inspect wrapped layouts. The question should remain visibly close to its own options rather than seeming to introduce the following group.Ask the supplier to demonstrate changing one answer with the keyboard. Confirm that only choices in that question change and unrelated answers are preserved.

Your answers and notes

Record what you know, what is still missing and the answer you need from your team or supplier.

What happens next, and who will do it?

Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.

Related guides

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