Let patients review a request before sending it

What to change

Ask the supplier to make the review step clearly different from the final send action, with useful routes to correct answers before committing.

A worked example

Illustrative example

A visitor opens an address detail panel to check spelling. The request remains unsent until they deliberately activate Send enquiry beneath the completed review.

Healthcare website design showing connected desktop and mobile service and enquiry layouts. — Make the service and next step clear on every screen.

Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form. — Review keyboard access, contrast and understandable form fields.

Why this matters to your practice

Review is a chance to check details before committing to an action. Make the final button say what actually happens, such as Send enquiry, and keep it distinct from links that merely edit or reveal information. Ask a colleague to identify the sending action before clicking anything. If they cannot tell, the page needs clearer wording or layout. Your supplier should also show that expanding an address, selecting text or using a Change link cannot send the request accidentally.

How to check the result

Accept when review interactions remain reversible and the final sending action is recognisable before activation with mouse, touch and keyboard.

A mistake to avoid

Styling an entire review card as a submit target makes innocent clicks on its content unexpectedly consequential.

Turn reading into a next step

Your action checklist

Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.

Checks to discussOn the review screen, inspect every interactive area and label. Ask a colleague to point out which single action sends the request before they activate anything.Use keyboard navigation to expand details and follow Change links. Confirm these controls never trigger the final submit action through shared or overlapping targets.Ask the supplier to demonstrate the final action in a test environment. Compare the button's wording, pending state and eventual confirmation with the actual operation.

Your answers and notes

Record what you know, what is still missing and the answer you need from your team or supplier.

What happens next, and who will do it?

Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.

Related guides

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