What to change
Label each download with both its task and language, and ensure the document identifies itself internally. Confirm the translation's scope with the responsible reviewer.
A worked example
Illustrative example
A practice lists its arrival guide in two named languages with the same branch description. Each document includes the relevant contact route, so a printed copy still makes sense independently.
Put it into practice
Ask the translation owner how replacements are coordinated. A revised English file and an older translated file should not both look equally current if an important booking instruction has changed.
Where several versions sit together, keep their ordering and descriptions consistent. This helps a family comparing language options recognise the same document rather than mistake them for different service offers.
What to agree before publishing
Use the same naming pattern for each language version and clearly identify any difference in scope. Ask the language owners to confirm which files match the current original. Where one version needs updating, make that position understandable instead of presenting all files as equivalent current instructions. Check the opened document as well as the link label. A translated filename does not guarantee that the reader has received the intended language or the latest practical arrangements for the service.
How to check the result
Someone can select the correct language version without opening several files or relying on an opaque filename.
A mistake to avoid
Do not assume a translated general brochure is a substitute for translated appointment-specific instructions.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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