Keep footer information reachable below long result lists

What to change

Ask your supplier to provide a dependable way to reach page-end links even when the list automatically adds more content.

A worked example

Illustrative example

A visitor can stop extending a resource list and reach the footer's contact links, rather than having those links repeatedly move farther down the page.

Healthcare website design showing connected desktop and mobile service and enquiry layouts. — Make the service and next step clear on every screen.

Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form. — Review keyboard access, contrast and understandable form fields.

Why this matters to your practice

An endlessly growing list can keep pushing the footer away just as someone reaches it. That is frustrating when they want contact details or an accessibility link. Ask your supplier to demonstrate a deliberate route to those destinations while more results are loading. Consider whether a clear Load more action would make the list easier to control. The goal is to preserve browsing convenience without making ordinary page-end information feel impossible to reach.

A practical review example

Someone may scroll towards Contact or Accessibility in the footer, only for another group of results to push it away. Ask your supplier to demonstrate reaching those links deliberately while loading continues. Review whether a visible Load more action would make the collection easier to control. The footer should remain a real destination, not a moving target. Test the same route by keyboard so the solution supports someone who wants to leave the results and reach practical information without browsing every remaining item first.

How to check the result

Accept when page-end destinations remain reachable through a predictable interaction regardless of how many list items are available.

A mistake to avoid

Duplicating one footer link near the top does not solve the broader problem if other important page-end routes remain unreachable.

Turn reading into a next step

Your action checklist

Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.

Checks to discussScroll toward the footer on a long list and observe whether another batch loads before the footer can be reached. Repeat with keyboard navigation.Ask the supplier to provide a practical boundary, pause mechanism or separate route to the footer information appropriate to the design.Test with a slower connection and fewer results. The proposed solution should work at both the beginning and the actual end of the collection.

Your answers and notes

Record what you know, what is still missing and the answer you need from your team or supplier.

What happens next, and who will do it?

Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.

Related guides

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