Use website menu names patients understand
Your menu should reflect the questions people bring to the practice. Department names and service abbreviations may be familiar to staff but invisible to a…
The Kay & Co. resource library
Navigation & site search
Organise menus, related links, search results and filters so people can find the right information.
Find an answer
Search a question, a task or a few words.
Search results
Matching resources
A useful starting point
Start here
Help visitors find a guide after it is published
The article address works when pasted into a browser, but nobody can reach it from the library. Publication and discovery have become separate steps.
Help visitors recover from a search with no matches
A zero-result screen can show a generic message while hiding the filters that produced it. Visitors may repeatedly change the query without realising an…
The complete list
All navigation & site search resources
Showing 1–24 of 42 resources, ordered by title.
Close the phone menu after a visitor chooses a destination
A menu overlay can remain open after a page or section link is activated. Visitors arrive at the destination but still see the navigation covering it.
Distinguish filter choices being edited from filters already applied
A mobile filter drawer may show newly selected options while the result list behind it still uses old choices. Visitors cannot tell whether closing the…
Explain slow page changes and honour the latest choice
A slow internal navigation can leave the old page visible with no feedback. Visitors click several destinations, then arrive somewhere unexpected when…
Give different website menus clear names
A page can expose several navigation regions with the same generic name. Screen reader users hear repeated Navigation entries without knowing which contains…
Give helpful options when website search finds nothing
A blank search result should not be the end of the conversation. Explain that no matching page was found and offer sensible ways forward, such as browsing…
Give visitors a way out of a narrow library filter
A category filter displays useful results but removes every path back to the complete library. Readers cannot recover after choosing the wrong topic.
Handle an empty search with a useful explanation
Submitting an empty search can produce an unexplained error, a huge result set or a page that appears to do nothing. Accidental spaces make the behaviour…
Help visitors find a guide after it is published
The article address works when pasted into a browser, but nobody can reach it from the library. Publication and discovery have become separate steps.
Help visitors recover from a search with no matches
A zero-result screen can show a generic message while hiding the filters that produced it. Visitors may repeatedly change the query without realising an…
Help visitors see where they are on your website
People often enter through an article or a service page rather than the homepage. A short linked trail, sometimes called a breadcrumb, can show the section…
Keep dropdown menus open while people choose a link
A dropdown can close as the pointer crosses a small gap between its trigger and its links. Visitors must make a precise movement to reach an ordinary…
Keep familiar website routes during a redesign
A new menu can be clearer for newcomers and still confuse regular patients who know the old site. Identify the tasks people return for, such as appointment…
Keep footer information reachable below long result lists
An automatically extending list can keep pushing the footer away as the visitor scrolls. Contact and accessibility links near the page end become difficult…
Keep page-location links readable on small screens
A long breadcrumb trail can overflow, hide its first links or force the whole page to scroll sideways. The location aid becomes harder to use than the main…
Keep search context when visitors return from a result
Returning from a result can erase the query, filters or position in a long list. Visitors must recreate their search every time they compare another page.
Keep search suggestions matched to the latest words
Fast typing can produce overlapping search requests. If an older response arrives last, the suggestion list can show matches for text the visitor has…
Keep section links accurate while the rest of the page loads
A section link may initially land correctly, then late-loaded content above it pushes the intended heading away. Visitors arrive at the wrong-looking…
Let keyboard users choose search suggestions
A search box can display useful suggestions that only respond to mouse clicks. Keyboard users can type a query but cannot choose the same suggested…
Let visitors continue naturally through newly loaded items
A Load more action can append items while leaving keyboard users unsure where they begin. Moving focus to the page top is equally disruptive to someone…
Make back-to-top buttons useful without covering content
A floating back-to-top control can obscure content or abruptly move visitors while leaving focus at the bottom. A convenience action then breaks their sense…
Make Clear filters change only what its label promises
A Clear filters action may also erase the search phrase or reset sorting without warning. Visitors lose useful context while attempting only to remove a…
Make clearing a search leave a clear starting point
A clear icon may erase the text but leave old suggestions or filtered results visible. Visitors cannot tell whether the page still uses their previous query.
Make deeper menu choices easy to back out of
Several nested menu panels can replace one another without showing how to return. Visitors may forget which section they opened or repeatedly close the…
Make footer links easy to tap separately
A footer can contain useful contact and policy routes but pack them into tightly spaced text. Small screens make accidental activation of a neighbouring…