What to change
Ask the supplier to give footer links enough usable separation that visitors can choose the intended destination on a phone without precision tapping.
A worked example
Illustrative example
A visitor can select Accessibility between Privacy and Contact without zooming in or repeatedly opening the wrong page.
Why this matters to your practice
The footer often contains the practical links people seek after reading a page: contact details, accessibility information and policies. Those links should remain easy to select when columns stack on a phone. Ask a colleague to tap neighbouring links naturally, including any that wrap onto a second line. If the wrong destination opens repeatedly, visual spacing or the actual link areas may need work. Your supplier should demonstrate the improvement on the real footer rather than an isolated design sample.
How to check the result
Accept when each footer destination is independently identifiable and operable across compact layouts, including long translated or wrapped labels.
A mistake to avoid
Simply adding more visual whitespace does not guarantee the actual clickable areas stop overlapping one another.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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