Close the phone menu after a visitor chooses a destination

What to change

Ask the supplier to complete menu navigation by revealing the selected page or section and letting the visitor interact with it immediately.

A worked example

Illustrative example

Selecting Contact from the mobile menu reveals the contact section and restores ordinary page scrolling. The visitor can immediately continue toward the contact options.

Healthcare website design showing connected desktop and mobile service and enquiry layouts. — Make the service and next step clear on every screen.

Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form. — Review keyboard access, contrast and understandable form fields.

Why this matters to your practice

Choosing a destination should finish the menu's job. If the menu still covers the contact page, a visitor may assume nothing happened and keep tapping. Ask your supplier to demonstrate both ordinary page links and links to sections on the same page. After either action, the destination should be visible and ready to use. Include a keyboard demonstration: hiding the menu visually is not enough if the next action still operates a link inside that closed panel.

How to check the result

Accept when all supported menu destinations complete navigation cleanly and no invisible layer blocks the resulting page.

A mistake to avoid

Removing the visible panel without removing its transparent backdrop can leave a page that looks usable but ignores taps.

Turn reading into a next step

Your action checklist

Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.

Checks to discussOpen the mobile menu and select a normal page link. Observe whether the overlay closes, scrolling works and the new heading is visible.Repeat with an on-page section link and the browser Back button. Ask the supplier to demonstrate how those routes handle the menu state.Use a keyboard to select the destination. Confirm focus does not remain in hidden menu controls after the panel closes.

Your answers and notes

Record what you know, what is still missing and the answer you need from your team or supplier.

What happens next, and who will do it?

Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.

Related guides

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