What to change
Ask your supplier to preserve a useful search phrase, filters and list position when someone opens a result and comes back to compare another.
A worked example
Illustrative example
A visitor opens the sixth service result, returns and continues with the next nearby result while their original query and selected location remain in place.
Why this matters to your practice
People often open several results while deciding which service fits their enquiry. Returning to the list should preserve enough context to continue that comparison. Ask your supplier to demonstrate opening a result halfway down a filtered list and using Back. The search phrase, chosen filters and useful position should remain understandable. Restoring an exact screen position is less valuable if the items have changed, so review the meaning of the return state rather than just whether the page scrolls somewhere familiar.
A practical review example
A visitor may open the sixth service result after narrowing by branch, then use Back to compare the next one. Ask your supplier to demonstrate that exact route on a phone and with a keyboard. The original query and branch choice should remain understandable, and the visitor should be near the item they just considered. Check what happens if results have changed, since restoring a numerical scroll position alone can land beside a different item and make the return appear accurate while losing useful context.
How to check the result
Accept when result exploration does not require rebuilding the same search and the restored list is internally consistent.
A mistake to avoid
Saving only the scroll offset can place the visitor at the wrong item if the returned result set has changed.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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