What to change
Ask your supplier to preserve a useful destination when visitors follow a link to a lower section before images or embedded content finish loading.
A worked example
Illustrative example
A visitor follows a link to Contact options and stays at that heading even when the branch image farther up the page finishes loading.
Why this matters to your practice
A link to a specific section should remain useful after the rest of the page loads. A delayed image above the destination can otherwise move the heading away just after arrival. Ask your supplier to demonstrate a direct link to a lower section on a slower connection, then wait for the page to finish. Include fixed headers and enlarged text. The visitor should still see the section they chose and have a sensible next action from that location.
A practical review example
Someone may open a shared link directly to Contact options, then see the heading move away when a photograph higher on the page arrives. Ask your supplier to demonstrate that first visit on a slower connection and watch until loading finishes. Repeat from the page's own contents link. Include a fixed header and larger text, checking both the visible heading and next keyboard action. The final settled page should keep the visitor oriented to the section they deliberately chose, not merely land there for a moment.
How to check the result
Accept when linked section arrivals remain stable through delayed content and do not require the visitor to rediscover the destination.
A mistake to avoid
An initial successful jump does not establish that the final loaded page leaves the reader in the same useful place.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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