What to change
Publication should include an intelligible place in the library. Choose the directory or existing guide that introduces the same reader problem, then add a reference that states why the new article helps. Ask someone unfamiliar with the project to start from the homepage and find it. Their route is better evidence of discoverability than knowing that a developer can paste the URL into a browser.
A worked example
Illustrative example
Illustrative test: Ask a colleague to find the guide through the library using only its subject. A new guide about interpreting enquiry reports might be available only through the link in its launch email. Add it to the relevant reporting directory with a short description of the question it answers. Ask a practice manager who did not write it to find it from the homepage. If they choose a different plausible category, use that observation to improve the connection without duplicating the whole guide.
What this means for your practice
A working address is only one part of publication. A guide also needs a place in the website where someone facing that question would reasonably look. Start with the reader's task rather than your team's content categories. A practice manager wondering about enquiry counts may look under measurement or enquiries, not a supplier's software name. Add a descriptive link from the most helpful directory or related article, then ask a colleague to find the guide without being given its address. Their route reveals whether the connection makes sense. Keep the new link in the maintained content source so an ordinary website update does not remove it again.
How to check the result
The colleague reaches the article through a sensible path and the link survives rebuilding.
A mistake to avoid
A sitemap entry alone does not make a website easy to browse.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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