What to change
Ask your supplier to preserve familiar text selection and copying for public addresses, numbers and practical details, alongside any optional copy button.
A worked example
Illustrative example
A visitor copies the branch address into their preferred map application without activating an unrelated card or having to re-enter each line.
Why this matters to your practice
People copy practice addresses into travel plans, telephone numbers into messages and opening times into reminders. Let ordinary information behave like ordinary text. Ask your supplier to check copying on a phone and desktop, including details displayed inside cards. If a design renders useful words as part of an image, consider providing readable text alongside it. A copy button can be convenient, but it should not be the only way to reuse simple public contact information.
A practical review example
A visitor may copy the branch address into a preferred map app or share opening times with someone arranging transport. Ask your supplier to select and copy those details on a phone and desktop, then compare the pasted text. The words should survive without triggering an unrelated card action. Include a multi-line address and a number placed inside a designed panel. A convenience button can help, but ordinary copying should still work where the information is presented as readable text.
How to check the result
Accept when practical text can be selected and copied accurately through ordinary device tools without breaking surrounding navigation.
A mistake to avoid
Turning every content block into a clickable card can unintentionally remove familiar reading and copying interactions.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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