What to change
Redirects depend on the old website domain remaining under reliable control. Ask the organisation to decide how long that dependency is needed and who owns its renewal, credentials and routing settings. Record the decision alongside the move, with an alternate administrator able to find the configuration. The acceptance evidence should demonstrate continuing operational control rather than merely confirm that the new website loads today.
A worked example
Illustrative example
Illustrative test: Ask the replacement supplier to demonstrate access to the old-domain redirect settings. A practice may plan to stop renewing its old domain because the new site has launched successfully. The handover reveals that directory links and printed materials still rely on its onward routing. The owner makes a deliberate retention decision and assigns renewal responsibility to an accessible organisation account. A second administrator locates the configuration during a safe check, showing that continuity does not depend solely on the outgoing supplier's availability.
What this means for your practice
Your former domain may still carry visitors from bookmarks, directory listings and printed materials to the new site. Those routes depend on the practice retaining control of that domain and its settings. Ask who owns renewal, account access and the onward routing, then record a deliberate retention decision. Do not assume the old domain has become irrelevant because the redesign is finished. A second authorised administrator should know where the dependency is managed. Ask the incoming supplier to demonstrate access through their own approved account. The handover should explain what would stop working if renewal or routing changed, so the practice can make an informed decision later.
How to check the result
The organisation understands and owns the dependencies behind the move.
A mistake to avoid
A completed redesign does not make the old domain operationally irrelevant.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
Need help with this?
Tell us what is getting in the way. Kay & Co. can help you understand the options and turn the next step into something that works for your practice.
Explore support & operations services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.