What to change
A domain move crosses account and supplier boundaries, so one person needs authority to judge the combined result. Ask each supplier to name their dependency and expected handover evidence, then run the complete external entry route after both changes. The release record should show who can act if that path fails. Separate task completion is useful, but it cannot replace a successful end-to-end incoming visit.
A worked example
Illustrative example
Illustrative test: Follow an external old-domain deep link into the new resource library. During a domain move, one supplier changes the domain connection while another installs old-page mappings. The nominated release owner waits for both, then follows an external old-domain guide link into the new library. If it fails between systems, the record already names who supplies each piece of evidence. That prevents the practice manager being left to reconcile two completion emails while visitors still cannot reach the promised guide.
What this means for your practice
A domain move can involve one company managing the domain and another managing the website. Each may finish its task while the combined route still fails. Name one person who can judge the complete visitor journey and coordinate a repair if the boundary breaks. Ask each supplier to state what they depend on, what they will change and what evidence they will provide. Then follow an old deep link from outside the website after both changes are complete. The useful result is the intended guide opening at its new address, with clear responsibility for any failure. Separate completion emails do not establish that end-to-end outcome.
How to check the result
The full path succeeds and one release record contains both suppliers' evidence.
A mistake to avoid
Separate completion emails can conceal a broken boundary between systems.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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