Know what your website maintenance agreement covers
A support agreement names the main website but omits its forms, document library and third-party booking link. When a journey fails, responsibility is…
The Kay & Co. resource library
Hosting & website support · page 2
Understand who looks after your website, what support includes and how problems will be noticed and handled.
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Showing 25–38 of 38 resources, ordered by title.
Know who controls your domain and its renewal
A clinic's domain is registered through a former supplier, and the organisation does not know which account controls renewal or DNS changes. Your domain is…
Make monitoring detect a guide sent to the wrong page
A broken guide redirects to the homepage, and the monitoring service treats the final successful response as healthy.
Monitor important downloads as well as the homepage
The monitor checks only the homepage response, so an important public document can disappear without an alert.
Monitor whether visitors can complete an enquiry
An uptime monitor reports success whenever the homepage responds, while the enquiry form has been failing since a dependency changed. A homepage…
Moving your website: questions to ask your hosting supplier
Hosting is the service that makes your website available online. A hosting move should keep the site and its important functions working, with clear…
Plan ahead when a software platform approaches end of support
A business application depends on a platform approaching end of support, yet replacement planning has not been assigned or budgeted. A platform approaching…
Plan domain-setting changes around all affected services
A website move requires changes to the domain settings, but the team has not recorded the existing arrangement or identified which settings support email…
Prioritise technical improvements by the problems they solve
The team has a long list of code improvements, but business owners cannot tell which reduce service risk or support planned features. A long list of…
Recognise failures in the website journeys that matter
A form stops accepting enquiries, but the initial ticket is treated as a minor content request because the homepage still loads. A homepage loading does not…
Review software updates with their service impact in mind
An application has accumulated library updates, but the team cannot distinguish security-relevant fixes from changes that may alter behaviour. Software…
Send website alerts to people who can act
Several systems send alerts to a shared mailbox, but messages contain no affected service, severity or next step. Staff begin ignoring them. Alerts lose…
Send website alerts to people who can act on them
The technical check detects failures, but its notification destination belongs to an absent worker or retired supplier.
Turn an outage into owned follow-up improvements
A service is restored through a temporary configuration change. The incident closes without documenting why it failed or whether the workaround should…