What to change
Accept corrections based on the public journey they were meant to improve. Ask for exact profile links and sample them independently, following the website action through its final destination. Return mismatches with a precise correction request instead of disputing the entire report vaguely. Where changes remain pending, require an honest status and follow-up owner. This gives the practice a reproducible acceptance process without assuming that every submitted edit has already reached visitors.
A worked example
Illustrative example
Illustrative test: A reviewer reproduces three reported corrections using only the handover information. Include a record from a less familiar directory so the sample is not limited to the easiest edits. A handover may claim several directory updates are complete while showing only editing screens. The reviewer follows three exact public records, including a less familiar directory, and finds one still pending. The completed corrections remain accepted, while the unresolved record keeps a precise destination request and named owner. This makes review reproducible and proportionate without rejecting the entire report or treating submitted changes as already visible to visitors.
What this means for your practice
Screenshots of edit forms show what a supplier intended to change. They do not prove what visitors now receive. Ask the handover to include exact public profile links and independently sample the reported corrections. Follow each website action through to its final destination. Include a less familiar directory, not only the easiest records to update. Where a result remains wrong or pending, return a precise issue naming the expected and observed destinations. This keeps the review practical and fair: verified work can be accepted while unresolved items retain an owner. Another colleague should be able to repeat the check using the handover alone.
How to check the result
The sampled completion claims are independently reproducible.
A mistake to avoid
An edit-form screenshot demonstrates intent but not the public result.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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