What to change
Ask your supplier to identify every selected filter's removal action clearly, including through spoken navigation and when labels wrap on a phone.
A worked example
Illustrative example
A removal control is identified as Remove North branch filter, making its effect clear among several selected location and service constraints.
Why this matters to your practice
A small cross beside each selected filter can be visually clear but sound like several identical Remove buttons. Ask your supplier to include the affected choice in each spoken name, such as Remove North branch filter. That wording should remain accurate after another filter is removed or the list changes order. On a phone, also check that wrapped labels leave enough room to select the intended cross without accidentally removing its neighbour.
A practical review example
A visitor may select two branches and a service type, leaving several small crosses beside their names. Ask your supplier to demonstrate spoken controls that identify the actual choice being removed rather than its temporary position. Remove the middle filter with a keyboard and check the next useful place. Only that restriction should change. On a narrow screen, the remaining labels and tap areas should stay distinct, so trying to clear one filter does not accidentally remove a neighbouring choice.
How to check the result
Accept when every filter label can be individually identified and removed through touch, keyboard and accessibility tools without guessing its position.
A mistake to avoid
Naming controls Remove first filter and Remove second filter becomes unreliable when the order changes after another filter label is removed.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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