What to change
Ask your supplier to preserve the current task and entered information when the phone changes orientation, including open menus and panels.
A worked example
Illustrative example
A visitor rotates the phone to read a long option label, then returns to portrait. Their choice and previously entered contact details remain intact.
Why this matters to your practice
Rotating a phone can make a long label or document easier to read. Visitors should not lose their work for using that normal device feature. Ask your supplier to demonstrate rotation after several answers have been entered and while a menu or panel is open. The layout may change, but the current request should remain understandable. If a choice no longer fits the new arrangement, the design needs to adapt rather than reset the form or hide its controls.
A practical review example
A visitor may rotate their phone to read a long location name, then return to portrait before sending. Ask your supplier to demonstrate that sequence after several fictional answers have been entered and again on review. The chosen location and contact details should remain accurate. Include a menu or popup open during rotation. If its layout changes or it closes, the person still needs a useful place to continue, rather than losing the task or being left with invisible controls.
How to check the result
Accept when rotation changes presentation without losing valid work or stranding the visitor in an unusable overlay.
A mistake to avoid
Locking the website to one orientation can conceal the layout fault while preventing visitors from using the position that works for them.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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