What to change
Ask your supplier to make controls activate predictably and demonstrate how an unintended press can be cancelled before it completes.
A worked example
Illustrative example
A visitor touches Send enquiry accidentally, slides away and releases outside the control. The unsent form remains available for deliberate submission.
Why this matters to your practice
People sometimes touch the wrong part of a phone screen and slide away before releasing. Ordinary controls should behave predictably during that correction. Ask your supplier to demonstrate the final enquiry action in a test environment, so an accidental touch does not create a real request. The important question is whether the visitor can cancel an unintended press before it completes. Apply the same review to mouse interaction, keeping the behaviour consistent with the familiar actions people expect.
A practical review example
On a crowded phone screen, someone may touch Send by mistake and slide their finger away before lifting it. Ask your supplier to demonstrate that situation in a test environment, using fictional information. The intended cancellation should not become a real submission. Compare ordinary links and secondary buttons as well as the final action, then try the equivalent mouse movement. The aim is familiar, controllable activation, without blocking normal touch use or producing duplicate actions from one deliberate press.
How to check the result
Accept when ordinary actions support the expected cancellation gesture and consequential operations do not occur merely from an incidental touch.
A mistake to avoid
Disabling every touch interaction to prevent mistakes would also block intended use; the aim is a predictable activation boundary.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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