What to change
Ask your supplier to test real phone typing, keeping the active answer and its relevant guidance visible when the on-screen keyboard is open.
A worked example
Illustrative example
A visitor enters a message near the bottom of a contact panel while the field's current line remains visible above the keyboard.
Why this matters to your practice
The real phone keyboard takes up a substantial part of the screen. A form that looks spacious in a desktop preview may become awkward as soon as someone starts typing. Ask your supplier to test the lowest questions and longer message boxes on an actual handset. The visitor should see the text they are editing and enough nearby context to know what belongs there. Include any form displayed inside a popup, where competing scroll areas can make the problem more noticeable.
A practical review example
A visitor correcting a long message near the bottom of a popup should be able to see the line being edited. Ask your supplier to move between the lower questions using the keyboard's own Next action where available. The page should reveal the new question sensibly rather than jump away or hide it behind the keyboard. Review the same form outside a popup if both versions exist. A desktop phone-shaped preview cannot reproduce every part of this practical typing experience.
How to check the result
Accept when typing, correction and progression work with the keyboard present and dismissing it is not required after every character.
A mistake to avoid
A desktop mobile preview without an actual virtual keyboard cannot establish whether the editing area stays visible.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
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Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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