What to change
Ask your supplier to acknowledge the search outcome and provide a clear route from the controls to the updated list without disrupting ongoing editing.
A worked example
Illustrative example
A short update reports the new result count while a nearby View results action lets the visitor move directly to the updated collection when ready.
Why this matters to your practice
After using search, a visitor needs to know whether it worked and where the answers are. On a long page, the results may sit beyond the visible screen. Ask your supplier to demonstrate an understandable completion message and a deliberate route to the list. Avoid moving someone unexpectedly while they are still editing filters. The aim is to keep the search controls usable while making the outcome easy to find, including when the page is being read aloud by software.
A practical review example
On a longer page, a visitor may submit a query while the results begin below the visible screen. Ask your supplier to demonstrate a concise completion message and a deliberate way to reach the list. Review an empty result as well as several matches. Keyboard and spoken navigation should identify the outcome without requiring a search through unrelated content. At the same time, changing one filter should not unexpectedly pull the person away from the controls while they are still refining their choices.
How to check the result
Accept when completion is clear and results are efficiently reachable without preventing deliberate continued use of the search controls.
A mistake to avoid
Automatically reading every result after every filter change can overwhelm the visitor instead of providing a useful transition.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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