What to change
Ask the supplier to demonstrate the shortcut past repeated menus, showing that it reaches a useful page heading and lets the visitor continue from there.
A worked example
Illustrative example
A visitor skips the main menu and reaches the service heading. Their next keyboard action goes to the service's own navigation or first relevant control.
Why this matters to your practice
A skip link lets someone bypass a repeated header and reach the page they came to read. It is especially useful for visitors who move through links with the keyboard. Think of the main navigation as familiar furniture: it should remain available without requiring everyone to cross it on every visit. Ask the supplier to demonstrate the next action after skipping. Reaching the correct visual position is helpful only if the person's keyboard journey continues there too.
How to check the result
Accept when the skip route reliably bypasses repeated elements and provides a visible, understandable starting point in the content.
A mistake to avoid
Merely matching the skip link to an element name does not prove that the browser's keyboard focus moved correctly.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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