What to change
The preferred address may be assembled from a shared site setting rather than each article's content. Ask the developer to trace that configuration and inspect several page types before and after correction. Include older pages and newly generated guides to catch inconsistent build paths. The owner should receive a short list proving that navigation, discovery files and page declarations now reference the same approved production domain.
A worked example
Illustrative example
Illustrative test: Choose one article that existed before the move and one added afterward. After a domain move, an older guide might still name the former domain in its preferred-address setting while a new guide uses the current one. Ask the supplier to trace both publishing paths and repair their shared configuration where appropriate. The acceptance sample includes those two pages and the public inventory. That comparison is more useful than a corrected homepage, which could leave the library's older references untouched.
What this means for your practice
Moving the visible website is not the end of a domain change. Pages may still describe an old address as their preferred version behind the scenes. Ask your supplier to inspect that declaration, often called the preferred-address setting, across several page types. It should agree with the public domain your practice now uses. Include an older guide and one published after the move, since they may be produced through different routes. The supplier should correct the shared setting that caused the problem and provide a short before-and-after record. Your team can then confirm that navigation, the search inventory and the page preference all describe the same live website.
How to check the result
Both declare the approved live domain and no template retains the retired host.
A mistake to avoid
Changing only the homepage leaves contradictory signals throughout the library.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
Need help with this?
Tell us what is getting in the way. Kay & Co. can help you understand the options and turn the next step into something that works for your practice.
Explore marketing & search services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.