What to change
A preferred address can be supplied by both published page and the hosting response. Ask the two technical owners to compare those values in the public response, including any cached version. Choose one coherent policy and remove the disagreement at its source. A useful handover identifies where each setting lives, so a future hosting change cannot restore the conflict without the page editor noticing.
A worked example
Illustrative example
Illustrative test: Compare a direct origin response with the public cached response where supported. A hosting change may introduce a preferred-address value that differs from the one published inside a guide. Ask both owners to inspect the same public response and identify their settings. Once the agreed value is applied consistently, check the publicly delivered copy again. The handover records both configuration locations, helping the next supplier avoid restoring the disagreement during an apparently unrelated hosting update later.
What this means for your practice
A website can supply its preferred page address through both the page itself and the hosting service. If those disagree, each supplier may be looking at a correct-looking setting while the public response remains contradictory. Ask them to compare the same live address together and identify where each value comes from. Your practice should approve one coherent preference and receive a brief record of who maintains it. Include any publicly cached copy in the retest, because a corrected origin does not necessarily describe what visitors currently receive. The aim is shared evidence and clear ownership, rather than a long exchange of screenshots from separate control panels.
How to check the result
The page and hosting service identify the same approved preferred address in the publicly delivered result.
A mistake to avoid
Reviewing the published page code alone misses host-supplied settings added by hosting infrastructure.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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