What to change
The two articles may share a category while answering different practical questions. Ask the content owner to confirm that distinction, then correct the shared configuration that copied one preferred address into both pages. Validate their final output as a pair. The evidence should connect each distinct question to its own approved route, rather than assuming that similar terminology justifies treating the articles as interchangeable copies.
A worked example
Illustrative example
Illustrative test: Use two neighbouring guides with clearly different failure scenarios as the sample. Two guides might discuss enquiry reporting, one explaining repeated confirmation views and the other mismatched reporting periods. Their shared category does not make their answers interchangeable. The content owner confirms the different tasks, and the supplier corrects a copied preferred-address value. Reviewing them as a pair shows that each retains its own route and purpose, rather than simply choosing whichever address looked more established in a report.
What this means for your practice
Two articles can share a subject while answering different questions. A copied preferred-address setting may accidentally describe them as duplicates. Ask your content owner to compare their purpose and examples before the supplier changes the technical relationship. If each serves a distinct reader need, each should retain its own intended public identity. Review them together after the repair and check the shared template or data field that introduced the copied value. The useful evidence is a clear connection between each question, its article and its address. Similar category names or repeated vocabulary are not enough reason to treat separate useful guides as the same page.
How to check the result
Each distinct task has its intended preferred-address setting and the copied configuration is corrected.
A mistake to avoid
Similar category labels do not make two useful guides duplicates.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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