What this means for your practice
Plan the update across the profile, service pages and booking links. Decide how older articles and saved links should be handled so patients can still find a useful explanation and contact route.
An example to discuss with your team
Follow an old profile link after the change; the visitor should receive an accurate next step.
A practical example
For example, an old profile could explain that the clinician no longer works at the practice and direct appointment questions to reception, using wording the practice has approved. A historical article may retain its authorship with appropriate context. Ask your supplier to check service pages, search results within the site and booking links too. The aim is to avoid surprise and preserve useful information for existing patients, rather than merely tidy the team grid.
Include any printed QR codes or active email templates in the link review. These can continue sending people to an old profile after the visible team page is updated. A useful destination should explain the current position without requiring staff to replace every historical item immediately.
Make this improvement work
Agree an effective departure date and identify which public references describe current availability. Booking invitations, team lists and service pages need timely correction, while historical authorship may need a different treatment. Have the practice approve a clear explanation for people following an old profile link. Ask the supplier to include internal search and active communications in the review, not only visible navigation. Keep an appropriate contact route for existing patients without implying that every case has the same next step. Record completion across the inventory so a removed team photograph does not conceal an active booking invitation elsewhere.
How to check the result
Track remaining inaccurate references after a departure.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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