What this means for your practice
Keep an understandable revision history and a tested restoration process. Restoring a page should preserve accountability and prompt a check of any connected information.
An example to discuss with your team
Restore a fictional previous version in the private test site and verify the intended content.
A practical example
For example, restoring an older location page may also bring back an outdated telephone number. Ask the team to review the whole restored page, not just the sentence that caused the problem. Rehearse with a fictional change in a safe preview. A good result is a practical recovery route that restores accurate information without creating a second problem hidden elsewhere on the page.
Separate restoring a page from confirming that its information is current. An earlier version may repair a layout mistake while reintroducing an old service fact. Ask the editor to compare the restored result with the latest approved details before considering the correction complete.
Make this improvement work
Ask the supplier to show how an authorised editor identifies and restores the intended earlier version. The history should provide enough context to distinguish a genuine correction from an unrelated old draft. Use a fictional mistaken update on the private site and verify the restored page and its important links. Consider connected information separately: returning the body text may not reverse a changed document, form or external booking destination. Record the reason for restoration and any follow-up work. After the exercise, give editors a clear support route so an urgent correction does not depend on guessing which revision number looks most familiar.
How to check the result
Track time to correct a confirmed publishing error.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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