What this means for your practice
Write each page around verified local information that helps a visitor choose and reach the right service. Do not invent local distinctions merely to create another page.
An example to discuss with your team
Compare two location pages side by side and identify the practical decisions their differences support. Rework pages with no useful distinction.


What to discuss with your agency
Compare two pages side by side with the agency. What practical decision does each difference support? Check copied statements carefully: something true at one clinic may be unavailable elsewhere. Prioritise details that prevent a visitor arriving at the wrong place or expecting the wrong service.
Put the brief into practice
Interview the local fact owner about the practical differences a visitor needs to know. Confirm the services offered there, appointment arrangements, arrival details and appropriate contact route. Use those verified facts to structure the page rather than adding generic town descriptions that do not help the decision. Compare copied statements with the local reality; facilities or services available elsewhere in the group may not apply. Ask the agency to explain the purpose of each local section and remove material that merely repeats the main service page without helping the visitor.
Link to shared information where it provides useful depth, while keeping the local essentials easy to find. Test the page by planning a fictional visit or enquiry for that location. Record uncertainty as a question for the owner rather than inventing a distinction to make every page unique. Review misdirected enquiries afterwards as evidence of where the page may still imply an unavailable service or unclear route.
How to check the result
Measure enquiries misdirected because a location page implied an unavailable service.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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