Check how quickly important pages work on a phone

What this means for your practice

Test the important entry, booking and enquiry pages on realistic devices and connections. Ask the supplier to explain the largest causes of delay before considering a platform change.

A practical example

For example, opening a service page should let someone find the fee and next step without waiting for unnecessary decoration. Compare the same journey before and after the supplier's change. Include any external booking step. A good result is a more comfortable visit on ordinary equipment, supported by a clear explanation of the work rather than a single impressive score from a different page.

Keep essential information available while images and optional extras load. Ask your supplier to demonstrate whether a visitor can read the service introduction and reach the contact action promptly. The practical experience matters more than whether every decorative element arrives at exactly the same moment.

Make this improvement work

Choose the pages and actions visitors actually use, then ask the supplier to show their behaviour under clearly described mobile conditions. A fast homepage does not establish that a long service page or enquiry form works comfortably. Identify whether delays prevent reading, choosing or submitting, since those effects help prioritise fixes. Review the largest contributors with the supplier before assuming a complete platform move is necessary. Keep the test conditions consistent when comparing changes and use observed visitor experience where appropriately available. The useful outcome is a smoother important task, not only an improved score detached from the journey people need to complete.

How to check the result

Track repeatable loading delays on important pages.