What to change
Ask your supplier to treat cancelling file selection as no change, unless the visitor deliberately removes or replaces the current attachment.
A worked example
Illustrative example
A visitor considers replacing a document, opens the picker and decides against it. The previously selected document remains ready on the form.
Why this matters to your practice
Opening a file picker is not the same as deciding to replace the current attachment. Someone may browse, reconsider and cancel. Ask your supplier to demonstrate that route on a phone and desktop, then inspect the final review and test submission. The original file should remain as intended unless the visitor explicitly removes or replaces it. A familiar filename left on screen is not enough evidence if the underlying attachment has disappeared from the request.
A practical review example
A visitor may consider replacing a document, open the device picker and decide to keep the original. Ask your supplier to cancel the picker on desktop and phone, then continue to review. The original file should remain ready and match what the test submission includes. A familiar filename left on screen is not enough if the actual attachment reference was cleared. The result should reflect the visitor's deliberate choice, without making ordinary browsing in the picker an unexpected removal action.
How to check the result
Accept when cancelling a selection popup is a neutral action and any actual removal requires a clear, deliberate choice.
A mistake to avoid
Showing the old filename after cancellation is insufficient if the underlying file reference was silently cleared by the interaction.
Turn reading into a next step
Your action checklist
Work through these checks with your team or supplier. Tick the ones you have resolved and leave unknowns open.
Record what you know, what is still missing and the answer you need from your team or supplier.
Use project decisions only, without personal, patient or confidential details. Entries stay in this page and are not submitted to Kay & Co. Copy or download before leaving; this page does not save your notes.
Further reading
These sources provide background for the topic. The practice examples and checklist are illustrative planning suggestions from Kay & Co.
Related guides
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